In the Diwan app
Open the app and sign in. Go to Account, then My profile. Under Your data, open Delete account. Enter your current password (leave it blank if you signed in with Google), type DELETE to confirm, and tap Delete my account. You are signed out and the account is closed straight away.
On the website
Sign in at diwan.company and open My profile. Under Your data, open Delete account, enter your current password (leave it blank if you signed in with Google), type DELETE and select Delete my account. Use the My profile link below; if you are not signed in, you will be asked to sign in first.
If you cannot sign in
Send us a message on WhatsApp (+964 770 936 1616) from the phone number on your account, or include the email address you registered with, and ask us to delete your account. We may ask you to confirm that the account is yours before we delete it, and we will tell you when it is done. Uninstalling the app does not delete your account.
What is deleted and what is kept
Deleting your account removes your sign-in details (email, password and any Google sign-in link) and the contact details on your profile: name, title, phone numbers, delivery city, district and address. The account can no longer be used to sign in.
Order, invoice, payment and accounting records that the law requires us to keep are not erased. They remain in anonymized form, no longer linked to your name or contact details, for as long as accounting, tax, warranty and other legal obligations require. Before deleting, you can use Download my data in the same section to keep a copy.