No change-of-mind returns
Please choose carefully and check measurements, colour, material, access routes and delivery details before ordering. A product cannot be returned or exchanged because it is no longer wanted, does not fit the intended space, or differs from a screen image in minor colour or texture variations.
Damaged, defective or incorrect items
The no-return rule does not remove any right or remedy that must apply under law. If an item arrives damaged, is materially defective, or is not the item ordered, follow our Damaged or incorrect items policy. Diwan will assess the item and, where a valid claim is accepted, the usual remedy is repair or replacement. A refund is provided only where required by applicable law.
What to keep
Keep the original invoice, order number, packaging and all product parts until any claim is resolved. Items altered, misused, improperly assembled, or damaged after delivery are not eligible for a remedy unless the issue is covered by an applicable warranty.